could be slightly more user-friendly?
7 years 5 months ago #3115
Was pleased to see an offer for an mp3 of 'Faith & Virtue' when I checked in a couple of days ago. So I followed the instructions and had a hard time (as of today, 11/2/11, still tricky)
Asked the webmaster for help & was told to unregister & re-register ... well, that's a bit unobvious and a tad unhelpful.
They were even more helpful suggesting, of course, I could just *buy* the song. Why didn't I think of that?
Hope others experiences have been more friendly; maybe they were just having a bad day.
ps: the unregister and re-register *did* work tho ... I downloaded the mp3, but then I unregistered again. Don't need such helpful helpers.
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Re:could be slightly more user-friendly?
7 years 5 months ago #3116
Thank you received: 19
Well you had already registered for email updates over a year ago, when you would have originally been sent the MP3 link.
Un-registering and re-registering is in fact the quickest way to get that link again, unless you had retained the original confirmation email.
Most people would have downloaded the MP3 the first time they registered.